Survey/Customer satisfaction

As much valued client, N.E.T. would like to ask your feedback on our products and services.
Your appreciated input would bring benefits to both of your companies, as it weill help us improve and serve you better in the future.
Our survey is only half a page and would take less than 3 minutes to complete, but will represent a huge contribution for us.
The survey is anonymous, unless specifically desire to be contacted after submitting it.
Thank you in advance

the NET team

PRESALE

WEBSITE
(ease of navigation, clarity and completeness of information displayed, graphic quality)
DOCUMENTATION
(availability, clarity, completeness, readability)
QUOTATIONS
(timeliness, clarity, completeness, availability and competence of NET staff for clarifications)

SALES

ORDER HANDLING
(timeliness of order acknowledgments, shipping and tracking information, availability and competence of NET staff for clarifications)
DELIVERY TIME
(celerity, punctuality)
PACKING QUALITY

PRODUCT & USE

ROBUSTNESS
(built, resistance to environmental conditions, stability over time, durability)
RELIABILITY
(ability of being failure- and maintenance-free)
ACCURACY
(precision of factory calibration, consistency of readings, stability over time)
EASE OF RECALIBRATION
PRICE/PERFORMANCE RATIO

AFTERSALES

CUSTOMER TECHNICAL SUPPORT
(timeliness, clarity of replies, availability and competence of NET staff)
MRA SERVICE
(timeliness, celerity and quality of service)
OVERALL SATISFACTION WITH NET PRODUCTS AND SERVICE